Patience is a virtue, we have a washing machine which is four years old. Having a problem with the drying cycle we called the engineer because we have an extended warranty with John Lewis. Call made on the 11October, engineer arrived 21 October and said I have to order a new drum. On 5 November engineer arrived stripped down the Machine, brought in the new drum, didn't fit. On 15 November another scheduled call, service centre called me saying, their engineer called in sick, so could I arrange another date. Teddy thrown out of pram, I phoned John Lewis direct, told them the warranty was a farce, and not worth the paper it was written on and I would take it up with trading standards. Hey ho ! Within half an hour, I was told that they would replace the machine for a new one same model. So it pays to get a bastard on, when you get buggered about !
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Re: paitence is a virtue.
Originally posted by bob9739 View PostPatience is a virtue, we have a washing machine which is four years old. Having a problem with the drying cycle we called the engineer because we have an extended warranty with John Lewis. Call made on the 11October, engineer arrived 21 October and said I have to order a new drum. On 5 November engineer arrived stripped down the Machine, brought in the new drum, didn't fit. On 15 November another scheduled call, service centre called me saying, their engineer called in sick, so could I arrange another date. Teddy thrown out of pram, I phoned John Lewis direct, told them the warranty was a farce, and not worth the paper it was written on and I would take it up with trading standards. Hey ho ! Within half an hour, I was told that they would replace the machine for a new one same model. So it pays to get a bastard on, when you get buggered about !"We're surrounded on all sides... Good... you're obviously in the right place".
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Re: paitence is a virtue.
Trouble is Don, when they give you these warranties you expect a service of some description, but you inevitably get an unconcerned call centre who think your just a bloody nuisance for bothering them with a simple thing like a breakdown.the next call these twats were offering me was the 28 November, nearly two months since the original request for a service call. Still just had a phone call from John Lewis, their delivering a new machine on Wednesday, so no complaints about their service.Bob (geordie) Watts
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Re: paitence is a virtue.
I never get the warranty anymore because of Bob's experience. I also never buy top of the line anymore because its all the same Chinese crap. I get the cheapest washer I can. Bollock it till it croaks. Chuck it out and grab another one. Why fight it ?"If they control your speech.....they control your life"
Me
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Re: paitence is a virtue.
I'm the same Tone,although I've had the same washing machine for nearly 20 yrs now. It cost about £150,and of course they tried to get me to take out an extended waranty for 'only' £50 a year. I replied "Fer f.ck's sake it's got a 3 year warranty anyway,and if it goes tits up after that I'll just buy another one!" They still pestered me every year for about the next 7,don't give up easily do they?
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Re: paitence is a virtue.
Originally posted by bob9739 View PostTrouble is Don, when they give you these warranties you expect a service of some description, but you inevitably get an unconcerned call centre who think your just a bloody nuisance for bothering them with a simple thing like a breakdown.the next call these twats were offering me was the 28 November, nearly two months since the original request for a service call. Still just had a phone call from John Lewis, their delivering a new machine on Wednesday, so no complaints about their service."We're surrounded on all sides... Good... you're obviously in the right place".
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Re: paitence is a virtue.
Originally posted by Pat Harley View PostMr 403 banned me from posting on here yesterday,then allowed it 2 minutes later. Today he doesn't want me to post on the Jokes thread about his activities. Who is this masked crusader?I just don't understand why they won't shut the hell up while I practice my people skills....
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Re: paitence is a virtue.
Originally posted by Pat Harley View PostMr 403 banned me from posting on here yesterday,then allowed it 2 minutes later. Today he doesn't want me to post on the Jokes thread about his activities. Who is this masked crusader?Bob (geordie) Watts
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